To sign documents, using the KBX feature, the user must Request POD Signature in the load workflow.
For more information on this process, reference: How to Request POD Signature within a Load
The KBX Request ePOD Signature screen appears.
If the Consignee is unable to sign, tap Consignee Cannot E-Sign?
To add notes about the load, tap Add a Note.
Select the check boxes and enter a Reason if necessary.
Tap Submit once complete.
You will be taken to the load workflow screen.